Returns and Warranties Guarantees.

Warranty service of our goods is performed only by Hydropool LT service center in Kaunas.

Attention: the service to be contacted in case of product failure is indicated in the product purchase document, i. on the invoice. The product warranty is indicated in the detailed description of each product. We remind you that all electrical parts have a 1-year warranty, regardless of the warranty provided for the device. The warranty only applies if the consumer is not at fault for the fault. For warranty obligations, please contact the Hydropool LT service center directly.

Exchange or return of goods is carried out in accordance with the Government of the Republic of Lithuania Resolution No. 697 (wording of Resolution No. 738 of 22.07.2014) approved by the "Retail Trade Rules". Return or exchange of defective goods. The rules of retail trade state that goods of unsatisfactory quality shall be exchanged for goods of appropriate quality and the goods shall be returned in the cases and under the conditions established in Articles 6.363 and 6.364 of the Civil Code. If you think that the product is of poor quality, deliver the product to the Hydropool LT service indicated in the purchase document. If the authorized service confirms that the product is of defective quality due to the manufacturer's fault, ie unidentified damage, damage, unchanged parts caused by the buyer's misuse, the serial number of the purchased and returned product coincides, etc., we undertake to replace the defective product with a suitable quality or return the money paid for the goods.

Return of quality goods.

The retail rules state that goods of suitable quality are exchanged or returned in the cases and under the conditions set out in Article 6.362 of the Civil Code "Exchange and return of goods" and Article 6.228-10 of the Civil Code "Consumer right to withdraw from a distance and off-premises contract".

You can return a quality product within 14 calendar days from the date of delivery if:

- The product is in neat, original packaging. The appearance of the packaging of the product has not changed significantly (no.damaged labels, peel-off protective films, etc., which do not need to be peeled off to inspect the product)

- The product has not been used and / or damaged. Electronic equipment is considered used if it has been switched on, activated and registered in the manufacturer's system, in which the warranty period has started to be calculated and other provided services have been activated.

- The product is complete with all documentation supplied by the manufacturer.

- You have a product purchase document. Quality goods cannot be returned if they are computer programs or goods that have been made to the buyer's individual order or are obviously tailored to him, as well as when purchased on behalf of a legal entity.